Service Charter
  SERVICE RENDERED CUSTOMER OBLIGATIONS USER CHARGES Kshs TIME LINES
1 Receiving in-coming calls Clarity and Courtesy Free Within three(3) rings
2 Attend  to Visitors on arrival at premises Clarity and Courtesy Free Within three(3) minutes
3 Response to Enquires Use appropriate channels

Free

Personal Visit-10 minutes

Email-2 working days

Mailed request-10 working days

Field visit- 14 working days

4 Procurement of Goods & Services Download prequalification documents or bid documents from KURA’s website www.kura.go.ke

Purchase bid documents

Compliance to Public Procurement & Disposal Act,2005 and Regulations,2006

From 1,000 Within 3- 4 months
5 Procurement of Consultancy services Adhere to rules of engagement as per contract

Give feedback on issues affecting the services being rendered for consideration or implementation

Free

 

As per the contract

Any time within the contract period

6 Payment for Goods & Service Rendered Supporting documents

  • Invoices
  • Delivery note
  • Duly signed Payment certificates
  • Measurement records
Free Within 14 working days with the provision of supporting  documents
7 Recruitment
  • Application letter
  • Requirements in response to an advert
Free 3 months
8 Industrial Attachment
  • Application letter
  • Curriculum Vitae
  • Introductory letter from learning institution
  • Indemnity Insurance Cover
Free 3 months

For redress write to the Director General P.O Box 41727-00100 G.P.O NAIROBI or call our hotline on 020-2722222, 020-8013844